 Rank: Guest Joined: 1/29/2017(UTC) Posts: 2 
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SOLVED: I upgraded my license January 5th of this year. I removed the old license before I entered the new one, and at that time I was able to update to v6. I've tried removing the current updated license and adding it back with no success. I tried stopping the service and then running the update, same error. I have NOT tried completely remove the program. I tried contacting customer service weeks ago and haven't heard a peep from them. When I run the installer I get the following screenshotQuote:Description: Stopped working Problem signature: Problem Event Name: CLR20r3 Problem Signature 01: Elsinore.ScreenConnect.Service Problem Signature 02: 5.0.8132.5459 Problem Signature 03: 548afd17 Problem Signature 04: Microsoft.GeneratedCode Problem Signature 05: 1.0.0.0 Problem Signature 06: 0 Problem Signature 07: e Problem Signature 08: 0 Problem Signature 09: System.InvalidOperationException OS Version: 6.0.6002.2.2.0.256.1 Locale ID: 1033 Read our privacy statement: http://go.microsoft.com/...d=50163&clcid=0x0409 Edited by user Thursday, April 13, 2017 2:03:35 PM(UTC)
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 Rank: Administration Medals:  Joined: 3/28/2014(UTC) Posts: 2,862 Thanks: 3 times
Was thanked: 351 time(s) in 303 post(s)
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If you're running 6.x there should be any reference to Elsinore. Please check the /Bin folder on the server to see if there are any Elsinore.* dlls/exes. |
ScreenConnect Team |
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Rank: Guest Joined: 1/29/2017(UTC) Posts: 2
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That was it! Thank you for your advice. I removed all of the Elsinore files from the Bin folder and it installed without an issue.
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