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#1 Posted : Sunday, December 2, 2018 12:24:57 AM(UTC)

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Our Administrator account has been locked out, we're seeing this message when attempting to login with administrator: "Too many incorrect password attempts; you have been locked out."
Is there a way to re-enable it from the command line?

We're running ScreenConnect on Ubuntu 16.04 LTS.

#2 Posted : Wednesday, December 5, 2018 6:03:06 PM(UTC)

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thanks 1 user thanked shawnkhall for this useful post.
Mike on 12/12/2018(UTC)
#3 Posted : Sunday, December 9, 2018 8:45:09 PM(UTC)

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You should probably reset the installation but make sure to create a backup of the ConnectWise control installation before proceeding, after resetting your customization should remain intact but you will lose user account already created. The full guide is posted above.
thanks 1 user thanked Gushinky234 for this useful post.
Mike on 12/12/2018(UTC)
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