The ConnectWise Control forum has moved to ConnectWise University! This forum has been locked and is in read-only mode. Click here for instructions on how to access the new forum.

Welcome Guest! You can not login or register.



Go to last post Go to first unread
#1 Posted : Monday, October 29, 2018 1:14:38 PM(UTC)

Rank: Newbie

Joined: 10/26/2012(UTC)
Posts: 5

Thanks: 1 times

I would like to know if it's possible to make a Support generated code read only and prevent support staff from changing them? Our codes have been set to randomly produce 6 digit codes, but some support staff are shorting them to say 3 digits.

There was a workaround using an extension that worked for version 6.3, but this extension is now disabled since upgrading to 6.7.

#2 Posted : Monday, November 12, 2018 12:57:21 PM(UTC)

Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,862
United States

Thanks: 3 times
Was thanked: 351 time(s) in 303 post(s)
To my knowledge you can prevent a Session's code from being changed by removing the EditSession permission from the group/session type you desire. This will prevent other properties of the session from being Edited but it's better than nothing I suppose.

Either way, I would recommend registering your request within our Product Feedback Portal.
ScreenConnect Team
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.