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georg.leitner  
#1 Posted : Friday, September 28, 2018 11:33:38 AM(UTC)
georg.leitner


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We need now and then access to server via the android client. THis worked without a problem, but now we get an error and cannot get a connection. if i open an access session with the android client, i get the following error:

An error occured connection to your session. This will wait a few seconds before trying again. Error: Unexpected count of bytes written from cryptography operation.



Georg
Scott  
#2 Posted : Wednesday, October 3, 2018 2:39:37 PM(UTC)
Scott


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Can't say that I've seen that error before and I'm a bit baffled as to how it could throw there. Just to be clear, this error is appearing within the ConnectWise Control Android app when you attempt to connect to a Session from the Android device?

What version of the android app are you using?

Also what version of Control is running on the server?
ScreenConnect Team
georg.leitner  
#3 Posted : Thursday, October 4, 2018 6:36:49 AM(UTC)
georg.leitner


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Hi Scott,

yes this message pops up when trying to access a session. our Server is 6.2.12963.6312 and the android client should be the newest one 18.3.19637.6809.

I also tested to directly connect via Wifi and over VPN with 4G connection.
Scott  
#4 Posted : Tuesday, October 9, 2018 1:07:52 PM(UTC)
Scott


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Hmm so I was unable to replicate this using 6.2.12963 and that version of the app. What specific make/model of Android device are you using? Does it happen on more than one device?
ScreenConnect Team
georg.leitner  
#5 Posted : Tuesday, October 9, 2018 1:48:30 PM(UTC)
georg.leitner


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ok, so i have checked again, it seems to be a problem with the blackberry motions we use now. with the old Nexus 5X it worked without a problem. Both devices use android 8.1.

is there anything i can check?
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