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Ralf Römling  
#1 Posted : Monday, October 1, 2018 11:23:11 AM(UTC)
Ralf Römling


Rank: Newbie

Joined: 7/10/2013(UTC)
Posts: 3
Location: Germany

When connecting from my Win10 machine to Samsung S4 running a Android (7.1.1)I can watch but not control the device.

Any clue how to solve this?

SC Desktop is 6.7.19864.6828 while SC Android is 18.3.19637.6809

Thx in advance :-)
Scott  
#2 Posted : Wednesday, October 3, 2018 2:55:32 PM(UTC)
Scott


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Which version of the Knox SDK is running on the Samsung device? You should be able to find it from the Settings menu > About device (or something similar).
ScreenConnect Team
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