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sgadecki@cleanslatecenters.com  
#1 Posted : Thursday, September 20, 2018 6:03:19 PM(UTC)
sgadecki@cleanslatecenters.com


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Location: MA

I have a network connected Windows 10 system that I am running headless. I can connect to it using RDP, VNC, TeamViewer, but when I try to connect to it using ScreenConnect I get a blank screen. I can see the icons and windows in the preview pane in ScreenConnect but the connection window is blank. The computer responds to clicks because If I click in the area on the connection window where the icon appears in the preview I can open and run things, I was even able to sign in to the computer remotely with my credentials but the window stayed blank. Since my company uses ScreenConnect as a standard remote connection I really don't want to have to use a different client on this 1 box. Yes I have all of the latest updates in Windows 10 and the latest version of ScreenConnect. Why would remote connection work fine with all of these other clients but not ScreenConnect?

Thank You,
Stefan
jasgot  
#2 Posted : Friday, September 21, 2018 11:58:20 AM(UTC)
jasgot


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Originally Posted by: sgadecki@cleanslatecenters.com Go to Quoted Post
I have a network connected Windows 10 system that I am running headless. I can connect to it using RDP, VNC, TeamViewer, but when I try to connect to it using ScreenConnect I get a blank screen. I can see the icons and windows in the preview pane in ScreenConnect but the connection window is blank. The computer responds to clicks because If I click in the area on the connection window where the icon appears in the preview I can open and run things, I was even able to sign in to the computer remotely with my credentials but the window stayed blank. Since my company uses ScreenConnect as a standard remote connection I really don't want to have to use a different client on this 1 box. Yes I have all of the latest updates in Windows 10 and the latest version of ScreenConnect. Why would remote connection work fine with all of these other clients but not ScreenConnect?

Thank You,
Stefan


It's more of a display driver issue than an OS issue.
We run into it a lot when we setup NVRs for camera systems.

This solves it for us:

https://www.ebay.com/i/163091870646?chn=ps

You can get them at a lot of different places, the ebay link popped up first on google.

Jason

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