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asherxtn  
#1 Posted : Monday, August 13, 2018 6:01:19 PM(UTC)
asherxtn


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Hi iv'e been trying to configure the email triggers when a guest connects to a session,

By default there's no email body message only a subject, what I'm trying to do is add an HTML message with a button to join the session just like in the email the client receives,
I sew that the variable used for the client's email is {1} but this obviously does not work for the host.

So is there a variable that I can use for this button to join the session as a host?
SoCo_Systems  
#2 Posted : Tuesday, August 14, 2018 1:56:20 AM(UTC)
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I haven't tried this myself, but I don't see why it wouldn't work.
You can create a trigger using event filter:
Event.EventType = 'Connected' AND Session.SessionType = 'Support' AND Session.HostConnectedCount = 0

That would fire off an email when a guest connects to a support session that a host is not connected to.

Set the subject to whatever you want, maybe something like
'{Session.Name}' is now ready for support

Set your TO field to whatever email address you want to receive the notification.
change HTML Body to True
and craft whatever body message you want. The link you'll need to assemble would look something like:
https://mySCdomainname.com:8040/?Session='{Session.SessionID}'
asherxtn  
#3 Posted : Tuesday, August 14, 2018 4:28:01 PM(UTC)
asherxtn


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Thanks for the reply,

The issue was not The trigger nor the email body,
I have that done already.

My question was about a link that will take me to session as a host so that when my guest joins the session a get an email with a link or button that takes me to the session as a host,
https://mySCdomainname.com:8040/?Session='{Session.SessionID}' will take me to the session as the client.

Scott  
#4 Posted : Tuesday, August 14, 2018 5:03:27 PM(UTC)
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I think you just append '/Join' to the end and it should initiate the sessionJoin process.
ScreenConnect Team
thanks 1 user thanked Scott for this useful post.
asherxtn on 8/16/2018(UTC)
asherxtn  
#5 Posted : Tuesday, August 14, 2018 5:19:12 PM(UTC)
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Thank You this seems to work,
But in the email the backslash gets expanded to %5C, how can i prevent this?
Scott  
#6 Posted : Wednesday, August 15, 2018 11:49:32 AM(UTC)
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So using my sandbox instance with the following URL I'm not running into that problem. The Body of my triggered email looks like:
Code:

http://subdomain.domain.com:8040/Host#Access/All%20Machines//{Session.SessionID}/Join

How exactly is yours currently formatted?
ScreenConnect Team
thanks 1 user thanked Scott for this useful post.
asherxtn on 8/16/2018(UTC)
asherxtn  
#7 Posted : Wednesday, August 15, 2018 8:43:49 PM(UTC)
asherxtn


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I wrote \join instead of /Join
2 mistakes:
Backslash instead of forwardslash and lower case j for Join.

It's working now.

Thanks a lot.
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