Two-Factor Authentication only working for 1 of my 2 user accounts

The ConnectWise Control forum has moved to ConnectWise University! This forum has been locked and is in read-only mode. Click here for instructions on how to access the new forum.

Welcome Guest! You can not login or register.

Notification

Error

Two-Factor Authentication only working for 1 of my 2 user accounts

Options

Previous Topic Next Topic

warwagon		#1 Posted : Saturday, July 21, 2018 2:16:30 PM(UTC)
Rank: Newbie Joined: 3/7/2017(UTC) Posts: 11 Location: Iowa Thanks: 1 times		I have two-factor setup on my account for both account with my email address and an account with a username. They are both set as admin but only the username account prompts me for the Two-factor authentication code. The account that users my email address does not, even though both are set up for the same two-factor. Any ideas on how to fix that?


User Profile View All Posts by User View Thanks

Michael L		#2 Posted : Tuesday, July 31, 2018 4:51:58 PM(UTC)
Rank: Administration Medals: Joined: 8/18/2015(UTC) Posts: 98 Thanks: 8 times Was thanked: 14 time(s) in 12 post(s)		Our cloud service will authenticate against the main Cloud Account Admin account first, before it looks at any other internal users. If your email address is the same for the main billing of the account and also the internal account username, then you would need to configure the two factor on the master cloud account via cloud.screenconnect.com: https://docs.connectwise...wo-factor_authentication I hope this helps!
		ConnectWise Control (ScreenConnect) Support Team

1 user thanked Michael L for this useful post.		warwagon on 7/31/2018(UTC)
User Profile View All Posts by User View Thanks

warwagon		#3 Posted : Tuesday, July 31, 2018 5:15:15 PM(UTC)
Rank: Newbie Joined: 3/7/2017(UTC) Posts: 11 Location: Iowa Thanks: 1 times		Originally Posted by: Michael L Our cloud service will authenticate against the main Cloud Account Admin account first, before it looks at any other internal users. If your email address is the same for the main billing of the account and also the internal account username, then you would need to configure the two factor on the master cloud account via cloud.screenconnect.com: https://docs.connectwise...wo-factor_authentication I hope this helps! Wonderful, that is exactly what I needed!


User Profile View All Posts by User View Thanks

Users browsing this topic

Forum Jump

You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.