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Unable to use web browsers from ScreenConnect on Android
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frankg  
#1 Posted : Tuesday, June 12, 2018 3:00:18 PM(UTC)
frankg


Rank: Member

Joined: 4/24/2013(UTC)
Posts: 27
Location: frankg
We are using Samsung Galaxy tablets. (Controlling remote tablets from PC)
We can click on anything except Chrome. All apps are clickable but if you need to get into chrome, or even Firefox, we are unable to click any menus or links on webpages.
So far it is not working on Galaxy Tab E, Galaxy tab S2, Galaxy tab S3.
Is there a setting that I'm missing?
I have the latest build installed on this tablet: 6.6.18414.6712
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deecater  
#2 Posted : Thursday, June 21, 2018 1:39:51 PM(UTC)
deecater


Rank: Administration

Medals: ScreenConnect Advisor: Focus Group Member

Joined: 6/20/2017(UTC)
Posts: 40
Woman
United States
Location: Raleigh, NC

Was thanked: 8 time(s) in 7 post(s)
We released a new Android build yesterday. You may try upgrading to the new build and see if that helps. If not, you may need to contact support directly or submit a bug report.

Hope this helps!
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