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Mike  
#1 Posted : Monday, March 5, 2018 1:51:56 PM(UTC)
Mike


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Getting requests for technical support by email? Supporting your clients and end-users remotely is quicker and easier with ConnectWise Control for Outlook.

UserPostedImage

Turn email requests into remote support sessions

Quickly respond to an email request for remote support by clicking on the ConnectWise Control add-in located in your Outlook toolbar while the email is highlighted. We’ll create a support session with the name of the end-user in your ConnectWise Control instance. We’ll also send an Outlook appointment reminder to you and your client with a link to join the remote support session.

Collaborate with ConnectWise Control remote meetings

It’s even easier to collaborate with the ConnectWise Control add-in. Coordinate small meetings by clicking on the ConnectWise Control add-in located in your Outlook toolbar with an email highlighted. We’ll respond to the original sender of the email with an Outlook appointment and automatically create a remote meeting session in your ConnectWise Control instance.

You will need the ConnectWise Control Outlook Extension and the Microsoft Office Companion app installed in Outlook:
ConnectWise Control for Outlook

Edited by user Monday, March 5, 2018 1:58:31 PM(UTC)  | Reason: Not specified

ScreenConnect Team
thanks 1 user thanked Mike for this useful post.
ebell on 3/11/2018(UTC)
artingerb  
#2 Posted : Friday, March 9, 2018 9:21:47 PM(UTC)
artingerb


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My hero!

This is awesome, and exactly what we need!
ebell  
#3 Posted : Thursday, April 5, 2018 3:07:30 PM(UTC)
ebell


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Can the Outlook add-in be made available for those that do not have access to the Store button in Outlook? We are not using Exchange nor an online account; therefore, the Store button is not active.

PS: Deleted my previous post as I thought I had it figured out. Alas, that was not the case. Outlook 2013. Not connected with a Microsoft Account as there is no need in this instance.

Edited by user Thursday, April 5, 2018 3:08:54 PM(UTC)  | Reason: Additional information

Max P  
#4 Posted : Thursday, April 5, 2018 6:48:45 PM(UTC)
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Could you see if you're able to add the store button by following the steps here: https://support.microsof...b-ribbon-in-outlook-2013

Please let us know if that works for you.

-Max

Edited by user Friday, April 6, 2018 1:12:20 PM(UTC)  | Reason: Not specified

ebell  
#5 Posted : Thursday, April 5, 2018 9:19:43 PM(UTC)
ebell


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Thank you for the suggestion. I've already tried those steps. I can add the button to the ribbon; however, it is grayed out. Based on this article: https://answers.microsof...-4ef5-a517-fecc86a25e12:

Quote:
The Store is for web-based add-ins. These need an Exchange back-end in order to function. POP3 and IMAP accounts are not supported for these type of add-ins.

IvyIvy  
#6 Posted : Monday, November 5, 2018 11:52:49 AM(UTC)
IvyIvy


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This is almost spot on so thanks for creating, i'm having two difficulties however.

1. The item gets creates under email.address@company.com (created by outlook)
As a consequence, users cannot see the sessions in "My Sessions". Can i adjust this ?

2. I can only seem to create sessions in reply to an email. I have no buttons in a new email etc, I have to highlight an existing email then hit the button.
What am I missing?

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