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shieldwolf  
#1 Posted : Wednesday, January 17, 2018 9:56:35 PM(UTC)
shieldwolf


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Joined: 1/17/2018(UTC)
Posts: 1

I recently updated to from 5.5 to 6.4.15787. We used the phonetic alphabet with session codes regularly. I found how to change the session code from numeric back to alphabetical, but the display of the phonetic pronunciation is not showing. Am I missing an option or has this been removed from the options.
deecater  
#2 Posted : Friday, January 19, 2018 8:47:24 PM(UTC)
deecater


Rank: Administration

Medals: ScreenConnect Advisor: Focus Group Member

Joined: 6/20/2017(UTC)
Posts: 39
Woman
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Location: Raleigh, NC

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In streamlining the process for inviting a guest to a session, we received feedback from partners and the feature seemed to be underutilized so we took it out to make the process simpler. It sounds like this might be helpful as an extension. You can request it on our product enhancement forum. It'll create an issue for the team to review and other partners can upvote it.

ConnectWise Control Feature Request Portal
relentless  
#3 Posted : Sunday, February 18, 2018 9:51:03 PM(UTC)
relentless


Rank: Newbie

Joined: 2/8/2014(UTC)
Posts: 6
United States
Location: North Miami

Not sure where the feedback came from but the phonetic feature is sorely missed by our team. I looked on the feature request portal and did not find the issue to upvote.

I really wish these kinds of things that take away functionality weren't simply removed, but rather give the option to silence or hide...and for existing installs during upgrades, tell us what's been hidden or give us the option to keep the function.

I understand simplification for new users, but when you come to rely on something, it's difficult to swallow the removal of existing functions.
deecater  
#4 Posted : Friday, March 2, 2018 3:53:33 PM(UTC)
deecater


Rank: Administration

Medals: ScreenConnect Advisor: Focus Group Member

Joined: 6/20/2017(UTC)
Posts: 39
Woman
United States
Location: Raleigh, NC

Was thanked: 8 time(s) in 7 post(s)
We just released the NATO Phonetic Alphabet extension on the Extension Marketplace. I believe this will add the functionality you are looking for.

For this extension to work best, you will have to change the default settings for your session codes to include letters. Here's the doc for that: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Change_session_code_length_and_format

Try it out and let me know your thoughts.
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