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Runar  
#1 Posted : Friday, December 9, 2016 9:51:27 AM(UTC)
Runar


Rank: Newbie

Joined: 9/7/2016(UTC)
Posts: 16
Norway

We're having problems with Norwegian special letters (æøå) that Screenconnect is unable to show.

See examples below.

User
UserPostedImage

From the email you send from Screenconnect to a user
UserPostedImage

Anyone have any tips to what we can do to fix this?

Edited by user Friday, December 9, 2016 9:52:12 AM(UTC)  | Reason: Not specified

Scott  
#2 Posted : Friday, December 9, 2016 1:51:20 PM(UTC)
Scott


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

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Using 'æøå' as a username I wasn't able to replicate this against 6.1 on a Windows server or 6.0 on mono, what version of ScreenConnect are you seeing this on and on what operating system is the server software installed?

Also, are you using AD or LDAP for authentication?
ScreenConnect Team
Runar  
#3 Posted : Friday, December 9, 2016 1:58:17 PM(UTC)
Runar


Rank: Newbie

Joined: 9/7/2016(UTC)
Posts: 16
Norway

My user name doesn't include a special letter, but my "Display Name" in AD does.

We're using SC 6.0 and LDAP.
Scott  
#4 Posted : Friday, December 9, 2016 3:39:40 PM(UTC)
Scott


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,862
United States

Thanks: 3 times
Was thanked: 351 time(s) in 303 post(s)
Thanks for that, it appears to be related to how we make LDAP requests. I've replicated the issue internally and registered it as a defect.

Thanks for the report!
ScreenConnect Team
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