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#1 Posted : Friday, November 6, 2015 4:01:21 PM(UTC)

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Do users ever need to open ports to use screen connect on the default ports 8040 and 8041? During testing we had a few people that couldn't connect and I think this may be the cause is on there side as the firewall may have those ports blocked.

My understanding was it was built so they wouldn't need to make changes.

#2 Posted : Tuesday, November 10, 2015 4:50:13 PM(UTC)

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In general, no, the Guest should not need to open ports in order for you to connect into their machine(s).

You may, however, run into high-security environments with firewalls that block all traffic on non-standard ports. You can get around this by having them open the ports on which your ScreenConnect is operating or, and what might be a better option down the road, change your installation to use 80 for the web service and 443 for the relay. These are standard ports and the likelihood of the traffic running into issues is significantly reduced. We have a KB article on the process here.
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