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wrobertnelson  
#1 Posted : Tuesday, October 20, 2015 9:37:02 PM(UTC)
wrobertnelson


Rank: Newbie

Joined: 10/20/2015(UTC)
Posts: 1
United States
Location: Florida

I have a server running the SC program and in the past have been able to access it via a session when away from office. A week ago I can no longer access through the client. The program is working great, I can see everyone but the client running on the server. So what do I need to be looking for to see if I can find the issue? I have restarted all the services, rebooted the computer, uninstalled and reinstalled the client.


Thanks,


robert

Reid  
#2 Posted : Monday, October 26, 2015 12:05:00 PM(UTC)
Reid


Rank: Administration

Medals: Level 2: Lent a Helping Hand! 10 Thanks!

Joined: 4/22/2010(UTC)
Posts: 475
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Was thanked: 17 time(s) in 15 post(s)
Hi Robert,

If you would, please contact us via chat or ticket submission at https://www.screenconnect.com/Support, referencing this forum post, and one of the guys should be able get a session going to take a look at this issue with you.

Thanks!
Reid

Edited by moderator Monday, October 10, 2016 7:45:30 PM(UTC)  | Reason: Not specified

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